Versand

This Shipping Policy applies to all orders placed through irispetal.shop, operated as Iris Petal. We aim to provide a clear, reliable, and transparent shipping process for every customer.

Our website is irispetal.shop. Our customer service email address is info@irispetal.shop. Our business address is 2 Mount Braddon Mews, Braddons Hill Road East, Torquay, TQ1 1HE, United Kingdom.

By placing an order on irispetal.shop, you agree to the terms of this Shipping Policy.

1. Shipping Overview

Iris Petal offers women’s fashion clothing and related apparel products through our online store.

We provide free standard shipping on all orders placed through irispetal.shop. There is no minimum purchase amount required to qualify for free standard shipping.

All eligible orders will be shipped using our standard delivery service unless otherwise stated at checkout.

1. Free Standard Shipping

All orders receive free standard shipping.

Shipping Method: Standard Shipping
Shipping Cost: Free
Estimated Delivery Time: 15–20 days after dispatch

The estimated delivery time refers to the usual delivery timeframe after the order has been processed and dispatched. Delivery times are estimates only and may vary depending on destination, carrier performance, customs processing, weather conditions, holidays, local delivery arrangements, and other factors outside our control.

1. Order Processing Time

Orders are usually processed after payment has been successfully received and verified.

Our standard order processing time is normally 1–3 business days.

Processing time may be longer during peak shopping periods, promotional events, product restocks, public holidays, high order volume, payment verification, or if additional order review is required.

Processing time is separate from delivery time. The estimated delivery timeframe of 15–20 days begins after the order has been dispatched, not from the time the order is placed.

1. Order Confirmation

After you place an order, you should receive an order confirmation email confirming that we have received your order request.

Please review your order confirmation carefully. It is your responsibility to ensure that your name, email address, phone number, shipping address, postcode, and product details are correct.

If you notice any mistake, please contact us immediately at info@irispetal.shop.

We will do our best to help update your order details, but we cannot guarantee changes once the order has entered processing or has been dispatched.

1. Dispatch Confirmation

Once your order has been dispatched, we may send you a dispatch confirmation email.

Where available, tracking information will be provided by email. Tracking availability may depend on the destination country, shipping carrier, logistics provider, and delivery method used.

If tracking information is not immediately updated, please allow several days for the carrier system to refresh. Tracking scans may be delayed during transit, customs clearance, or local handover.

1. Estimated Delivery Time

The estimated delivery time for standard shipping is 15–20 days after dispatch.

Delivery may take longer in some cases due to:

High seasonal order volume;
Public holidays;
Weather conditions;
Carrier delays;
Customs clearance;
Local delivery disruptions;
Incorrect or incomplete shipping address;
Remote delivery locations;
Payment or security verification;
Unexpected logistics issues;
Events outside our reasonable control.

We appreciate your patience and understanding if a delivery takes longer than expected.

1. Shipping Destinations

We ship to eligible destinations shown at checkout.

If your address is accepted at checkout, we will make reasonable efforts to ship your order to that address.

We reserve the right to cancel and refund an order if we are unable to ship to the address provided, if the address is incomplete or invalid, or if the destination is not supported by our shipping partners.

1. Delivery Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please ensure that your address includes:

Full recipient name;
Street address;
Apartment, unit, suite, or building number if applicable;
City or town;
County, state, province, or region where applicable;
Postcode or ZIP code;
Country;
Valid phone number and email address.

Iris Petal is not responsible for delays, failed deliveries, lost parcels, returned parcels, or additional costs caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

If a parcel is returned to us due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect, we may offer reshipment after the customer pays any applicable reshipping costs, or we may issue a refund after deducting any shipping, return, handling, or carrier fees where permitted by law.

1. Delivery Attempts

Shipping carriers may make one or more delivery attempts depending on local delivery practices.

If delivery cannot be completed, the parcel may be held at a local collection point, returned to the sender, delayed, or marked as undeliverable.

Customers are responsible for following carrier instructions, collecting parcels where required, and responding to delivery notices in a timely manner.

If a parcel is returned because the customer failed to collect it or did not respond to delivery notices, additional shipping fees may apply for reshipment.

1. Tracking Information

Tracking information, when available, allows customers to follow the progress of their order.

Tracking updates may not appear immediately after dispatch. It is normal for tracking to remain unchanged for several days while a parcel is in transit, awaiting carrier scan, moving between logistics facilities, or undergoing customs clearance.

If tracking shows that your parcel is delayed, please allow additional time for the carrier to complete delivery.

If your tracking has not updated for an unusually long period, you may contact us at info@irispetal.shop and we will review the situation where possible.

1. Delayed Orders

Although we aim to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

If your order is delayed beyond the estimated delivery period, please contact us at info@irispetal.shop with your order number.

We will review your order status and provide assistance where possible. In some cases, we may need to wait for carrier investigation results before offering a solution.

We are not responsible for delays caused by shipping carriers, customs authorities, incorrect customer information, local postal services, natural events, holidays, strikes, transport disruptions, or other events outside our control.

1. Lost Parcels

If you believe your parcel may be lost, please contact us at info@irispetal.shop with your order number and shipping details.

A parcel is not considered lost simply because tracking has not updated for a short period. Delivery and tracking updates may be delayed during transit.

If a parcel is confirmed lost by the carrier or logistics provider, we will review the case and may offer a replacement, refund, or other suitable solution depending on the circumstances and applicable law.

If tracking shows that the parcel was delivered to the address provided at checkout, we may not be responsible for loss, theft, or misplacement after delivery. However, we will review each case fairly and assist where possible.

1. Delivered but Not Received

If tracking shows your order as delivered but you have not received it, please take the following steps:

Check around your property, mailbox, reception area, porch, safe place, parcel locker, or building entrance;
Ask household members, neighbours, building staff, or reception if they accepted the parcel;
Review any delivery photo, proof of delivery, or carrier notice if available;
Contact the local carrier or delivery provider for further information;
Contact us at info@irispetal.shop if the parcel still cannot be located.

We will do our best to assist, but we cannot guarantee replacement or refund where tracking confirms successful delivery to the address provided by the customer.

1. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible at info@irispetal.shop.

Please provide:

Your order number;
Clear photos of the damaged outer packaging;
Clear photos of the damaged item;
Photos of the shipping label where possible;
A brief description of the issue.

Please do not discard the packaging until the issue has been reviewed, as it may be needed for carrier investigation.

If the product itself is damaged, defective, incorrect, or not as described, we will handle the issue according to our Return and Refund Policy and applicable law.

1. Incorrect or Missing Items

If you receive the wrong item or if an item is missing from your order, please contact us at info@irispetal.shop as soon as possible.

Please include:

Your order number;
The item you received;
The item you expected to receive;
Clear photos of the product, packaging, labels, and packing materials.

After reviewing the issue, we may offer a replacement, refund, or other appropriate solution.

1. Split Shipments

Some orders may be shipped in separate parcels depending on product availability, warehouse location, packaging requirements, or logistics arrangements.

If your order is split into multiple shipments, items may arrive on different dates.

You will not be charged extra shipping fees for split shipments arranged by us.

1. Pre-Order or Backorder Items

If we offer pre-order or backorder items, the estimated shipping time may be longer than standard orders.

Any special shipping timeline for pre-order or backorder items will be stated on the product page, at checkout, or in customer communications where applicable.

If your order includes both in-stock and pre-order items, we may ship the order together or separately depending on availability and logistics arrangements.

1. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, clearance fees, or local charges may apply depending on the destination country or region.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, clearance fees, or local charges required by their country or region.

Iris Petal is not responsible for customs delays, customs inspections, import restrictions, unpaid duties, or additional charges imposed by local authorities.

If a parcel is refused, returned, abandoned, or delayed due to unpaid customs fees, import restrictions, or failure to complete customs requirements, any related shipping costs, return fees, duties, taxes, or handling fees may be deducted from any refund where permitted by law.

1. Refused Deliveries

If you refuse delivery of your order without our prior approval, the parcel may be returned to us by the carrier.

Refunds for refused deliveries will only be considered after the parcel has been received back and inspected.

Original shipping costs, return shipping costs, customs charges, carrier fees, handling fees, and any other costs caused by the refusal may be deducted from the refund where permitted by law.

1. Order Changes After Dispatch

Once an order has been dispatched, we cannot guarantee changes to the delivery address, shipping method, product details, or recipient information.

If you need to change delivery details after dispatch, you may need to contact the carrier directly, depending on the carrier’s available options.

We are not responsible for unsuccessful address changes after dispatch.

1. Cancellations Before Shipping

If you wish to cancel an order before it has been shipped, please contact us immediately at info@irispetal.shop.

We will try to assist, but cancellation is not guaranteed once the order has entered processing.

If the order has already been dispatched, you may need to wait until delivery and then follow our Return and Refund Policy.

1. Shipping Restrictions

We reserve the right to refuse, cancel, or refund orders that cannot be shipped due to delivery restrictions, unsupported destinations, suspected fraud, incomplete address information, carrier limitations, legal restrictions, or operational issues.

If we cancel an order because we cannot ship it, we will notify you and issue a refund to the original payment method where payment has already been taken.

1. Risk of Loss

Risk of loss or damage to products may pass to the customer when the order is delivered to the shipping address provided at checkout, subject to applicable consumer protection laws.

Customers are responsible for ensuring that the delivery location is safe, accessible, and suitable for receiving parcels.

1. Contact Us

If you have any questions about shipping, delivery, tracking, delayed orders, damaged parcels, or missing items, please contact us:

Iris Petal
Website: irispetal.shop
Email: info@irispetal.shop
Address: 2 Mount Braddon Mews, Braddons Hill Road East, Torquay, TQ1 1HE, United Kingdom