Termini e condizioni del servizio

These Terms of Service apply to the website irispetal.shop, operated as Iris Petal. Throughout these Terms, the terms “we”, “us”, “our”, and “Iris Petal” refer to irispetal.shop. The terms “you”, “your”, “customer”, and “user” refer to any person who visits our website, browses our store, creates an account, places an order, contacts us, or uses any service provided through irispetal.shop.

Our website is irispetal.shop. Our customer service email address is info@irispetal.shop. Our business address is 2 Mount Braddon Mews, Braddons Hill Road East, Torquay, TQ1 1HE, United Kingdom.

By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies or notices published on our website.

If you do not agree with these Terms of Service, you should not use our website or place an order.

1. Online Store Overview

irispetal.shop is an online fashion store offering women’s fashion clothing and related apparel products.

Our products may include dresses, tops, outerwear, bottoms, knitwear, casualwear, occasionwear, accessories, and other women’s fashion items that may be added to our store from time to time.

We reserve the right to update, modify, suspend, or discontinue any part of our website, product range, prices, services, features, or policies at any time, subject to applicable law.

1. Eligibility to Use Our Website

By using our website or placing an order, you confirm that:

You are at least 18 years old or have the consent of a parent or legal guardian;
You have the legal capacity to enter into a binding contract;
The information you provide to us is accurate, current, and complete;
You will use our website only for lawful purposes;
You will not misuse our website, payment systems, checkout process, customer service channels, or store policies.

We reserve the right to refuse service, cancel orders, restrict access, or close accounts where we reasonably believe that a customer has violated these Terms, provided false information, engaged in fraudulent activity, abused our policies, or used our website unlawfully.

1. Account Registration

You may be able to browse and purchase products without creating an account. If account registration is available and you choose to create an account, you are responsible for maintaining the confidentiality of your login details and password.

You agree to accept responsibility for all activities that occur under your account.

You must notify us immediately at info@irispetal.shop if you believe your account has been accessed without permission or if your login details have been compromised.

We are not responsible for losses caused by your failure to protect your account information, unless caused by our negligence or breach of legal duty.

1. Product Information

We make reasonable efforts to display product information accurately, including product names, descriptions, colours, sizes, materials, measurements, care instructions, prices, and images.

However, we do not guarantee that all product descriptions, photographs, colours, sizes, measurements, stock availability, or other content will be completely accurate, current, error-free, or identical to the product received.

Product colours may vary slightly due to lighting, photography, screen settings, device displays, monitor differences, and production batches.

Product measurements may vary slightly due to fabric characteristics, garment style, manual measurement methods, and manufacturing tolerances.

Product packaging, labels, tags, and minor design details may vary from images shown on our website, provided the item remains substantially consistent with the product description.

If a product you receive is faulty, damaged, incorrect, or not as described, please contact us at info@irispetal.shop and refer to our Return and Refund Policy.

1. Size Information and Fit

We provide size guides, size recommendations, product descriptions, and measurements where available to help customers choose suitable items.

Customers are responsible for checking size information before placing an order.

Sizing may vary between products, styles, fabrics, brands, and designs. A size in one item may not fit exactly the same as the same size in another item.

Fit preferences are personal and may depend on body shape, height, measurements, garment cut, fabric stretch, and styling preference.

If an item does not fit, you may request a return or exchange in accordance with our Return and Refund Policy, provided the item is eligible.

1. Prices and Currency

Product prices are displayed on our website and may change at any time without prior notice.

The final price payable for your order will be shown at checkout before you confirm payment.

Prices are displayed in the currency shown on our website or at checkout. Taxes, duties, shipping charges, discounts, or other fees may be displayed separately where applicable.

We reserve the right to correct pricing errors, typographical errors, or obvious mistakes. If a product is listed at an incorrect price due to an error, we may cancel the order and issue a refund, even if the order has already been confirmed, unless prohibited by applicable law.

Promotional prices, discount codes, and special offers are valid only during the stated promotional period and may be subject to additional conditions.

1. Promotions, Discounts, and Gift Offers

From time to time, we may offer promotional discounts, coupon codes, bundle offers, free gifts, limited-time sales, or other special offers.

Promotions may be subject to specific conditions, including minimum purchase amounts, product exclusions, customer eligibility, time limits, stock availability, and one-use restrictions.

Discount codes must be entered correctly at checkout. We are not required to apply a discount after an order has been placed if the code was not used at checkout.

Promotions cannot be exchanged for cash and may not be combined with other offers unless expressly stated.

We reserve the right to modify, suspend, or cancel promotions at any time, subject to applicable law.

If an order is returned and no longer meets the requirements of a promotion, discount, free gift, or bundle offer, we may adjust the refund amount accordingly where permitted by law.

1. Orders

When you place an order through irispetal.shop, you are making an offer to purchase the selected products in accordance with these Terms of Service.

After you place an order, you may receive an order confirmation email. This confirms that we have received your order request, but it does not necessarily mean that the order has been accepted.

We reserve the right to accept, refuse, cancel, or limit any order where permitted by law, including where:

The product is unavailable;
There is a pricing or product information error;
Payment is declined or cannot be verified;
The shipping address is incomplete, incorrect, or unsupported;
The order appears suspicious, fraudulent, or high-risk;
The customer has violated our policies;
The order exceeds purchase limits;
We are unable to fulfil the order due to circumstances outside our reasonable control.

If we cancel an order after payment has been taken, we will issue a refund to the original payment method, unless otherwise required by law.

1. Order Review and Verification

To protect our customers and our store, we may review orders before dispatch.

We may contact you to verify order details, payment information, billing address, shipping address, identity, or other information if an order appears unusual, incomplete, or potentially fraudulent.

If you do not respond to a verification request within a reasonable time, we may cancel the order and issue a refund.

We reserve the right to refuse or cancel orders that we reasonably believe may involve fraud, unauthorised payment, resale abuse, policy abuse, or unlawful activity.

1. Payment

Payment must be completed at checkout using one of the payment methods available on our website.

By submitting payment information, you confirm that:

You are authorised to use the selected payment method;
The payment details provided are accurate;
You authorise us and our payment service providers to process the payment for your order;
You understand that payment approval is subject to checks by your bank, card issuer, payment provider, or fraud prevention systems.

We do not intentionally store full payment card numbers on our own systems. Payment processing is handled by secure third-party payment providers.

If your payment is declined, your order may not be processed.

1. Billing and Shipping Information

You agree to provide accurate, complete, and current billing and shipping information when placing an order.

You are responsible for ensuring that your name, email address, phone number, delivery address, postcode, and order details are correct before submitting your order.

We are not responsible for delays, failed deliveries, lost parcels, additional costs, or delivery issues caused by incorrect, incomplete, or outdated customer information.

If you notice an error in your order details, please contact us immediately at info@irispetal.shop. We will try to help, but we cannot guarantee changes once order processing or dispatch has started.

1. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms of Service.

Delivery times shown on our website are estimates only and are not guaranteed unless expressly stated.

Delivery may be affected by order volume, payment verification, product availability, carrier delays, customs procedures, weather, holidays, incorrect addresses, or events outside our control.

Risk of loss or damage may pass to you when the products are delivered to the address provided by you, subject to applicable consumer law.

If your order is delayed, lost, damaged, or returned to sender, please contact us at info@irispetal.shop so we can review the issue and assist where appropriate.

1. Customs, Duties, and Import Charges

For orders delivered outside the United Kingdom, customs duties, import taxes, clearance fees, or local charges may apply depending on the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, clearance fees, or local charges required by their country or region.

We are not responsible for delays caused by customs authorities, import inspections, unpaid duties, local regulations, or incorrect customs information provided by the customer.

If a parcel is refused, abandoned, or returned due to unpaid customs charges or import restrictions, we may deduct shipping costs, return fees, duties, taxes, and handling charges from any refund where permitted by law.

1. Returns, Refunds, Exchanges, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy, which forms part of these Terms of Service.

If you are a consumer purchasing online, you may have statutory cancellation rights under applicable consumer protection laws. These rights are not limited by these Terms.

For eligible items, customers may request a return within the period stated in our Return and Refund Policy.

Items must be returned in the condition required by our Return and Refund Policy unless the item is faulty, damaged, incorrect, or not as described.

Refunds will be processed according to our Return and Refund Policy and applicable law.

1. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged, incorrect, or not as described, please contact us at info@irispetal.shop as soon as possible.

Please provide your order number, a description of the issue, and clear photos showing the product and packaging.

We will review the issue and provide an appropriate solution, which may include a replacement, exchange, refund, repair, or other remedy depending on the circumstances and applicable law.

Nothing in these Terms affects your statutory rights regarding faulty, damaged, incorrect, or misdescribed goods.

1. Customer Responsibilities

When using our website or placing an order, you agree that you will not:

Use our website for unlawful, fraudulent, abusive, or harmful purposes;
Provide false, misleading, incomplete, or inaccurate information;
Interfere with the operation, security, or functionality of our website;
Attempt to gain unauthorised access to our systems, accounts, data, or payment processes;
Use bots, scrapers, automated tools, or data extraction methods without our written permission;
Upload, transmit, or distribute viruses, malware, harmful code, spam, or malicious content;
Copy, reproduce, resell, or exploit our products, images, content, branding, or website materials without permission;
Misuse promotions, discounts, return policies, refund procedures, chargebacks, or customer service channels;
Harass, abuse, threaten, defame, or offend our staff, service providers, or other customers;
Violate any applicable law, regulation, third-party right, or these Terms.

We reserve the right to restrict access, cancel orders, refuse service, or take appropriate action if we believe these Terms have been violated.

1. User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, suggestions, messages, or other content to us or through our website, you grant us permission to use, display, reproduce, edit, publish, translate, and distribute that content for store operation, marketing, customer service, product improvement, and promotional purposes where permitted by law.

You confirm that any content you submit:

Is accurate and based on your genuine experience;
Does not violate the rights of any third party;
Does not contain unlawful, abusive, defamatory, obscene, discriminatory, misleading, or harmful material;
Does not contain viruses, spam, or malicious code.

We may remove, edit, or refuse to publish user content at our discretion.

1. Intellectual Property

All content on irispetal.shop, including text, product descriptions, images, graphics, logos, icons, banners, videos, website design, layout, trademarks, trade names, and other materials, is owned by us, licensed to us, or used with permission.

You may use our website for personal shopping and informational purposes only.

You must not copy, reproduce, modify, distribute, display, sell, resell, exploit, or create derivative works from any part of our website or content without our prior written permission.

Unauthorised use of our intellectual property may result in legal action.

1. Third-Party Services and Links

Our website may contain links to third-party websites, apps, platforms, payment providers, shipping services, social media pages, or other external services.

Third-party services are not controlled by us. We are not responsible for their content, policies, availability, security, privacy practices, products, services, or actions.

Your use of third-party websites or services is subject to their own terms and policies.

We recommend reviewing the terms and privacy policies of any third-party service you use.

1. Shopify Platform

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products to you.

Your use of our website may involve Shopify’s platform, checkout, payment, security, analytics, and related services.

Shopify and other third-party service providers may process information in accordance with their own policies and our Privacy Policy.

1. Privacy and Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, placing an order, contacting us, or submitting personal information, you acknowledge that we will collect, use, disclose, store, and protect your personal information as described in our Privacy Policy.

1. Accuracy, Errors, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, omissions, outdated content, pricing errors, product availability errors, shipping errors, or promotional errors.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information at any time without prior notice, including after an order has been submitted, where permitted by law.

If an error affects your order, we will contact you where appropriate and provide a lawful remedy, such as order correction, cancellation, refund, or the opportunity to proceed at the corrected price.

1. Availability of Products and Services

All products and services are subject to availability.

We do not guarantee that any product will remain available, that stock levels shown on the website are always accurate, or that discontinued items will be restocked.

We may limit the quantities of products available for purchase by any person, household, address, email, account, payment method, or order.

We reserve the right to discontinue any product at any time.

1. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted, secure, or error-free access.

Website access may be interrupted due to maintenance, updates, technical issues, security concerns, third-party service failures, internet disruptions, or events outside our control.

We are not liable for temporary website unavailability, unless liability cannot be excluded under applicable law.

1. Prohibited Commercial Use

Our products are sold for personal use unless otherwise agreed in writing.

You may not purchase products from irispetal.shop for unauthorised resale, commercial exploitation, marketplace listing, misleading advertising, counterfeit activity, or any unlawful purpose.

We reserve the right to cancel orders that appear to be placed for unauthorised resale or abusive commercial activity.

1. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot be excluded under applicable law.

To the maximum extent permitted by law, Iris Petal will not be liable for indirect, incidental, special, consequential, or punitive losses, including loss of profit, loss of revenue, loss of business, loss of data, loss of goodwill, or loss of opportunity arising from your use of our website or purchase of products.

Our total liability for any claim relating to an order will not exceed the amount paid by you for the product giving rise to the claim, except where the law requires otherwise.

1. No Guarantee of Specific Results

We do not guarantee that our products will meet every personal expectation regarding fit, style, appearance, comfort, colour, trend suitability, or personal preference.

Fashion products are subjective, and individual experience may vary based on body shape, styling preference, fabric feel, screen display, and personal expectations.

This does not affect your rights if an item is faulty, damaged, incorrect, or not as described.

1. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to natural disasters, severe weather, strikes, labour disputes, transport disruption, customs delays, supply chain disruption, pandemic-related restrictions, government actions, carrier failures, power outages, cyber incidents, technical failures, or other unforeseen circumstances.

If such an event affects our ability to fulfil an order, we will take reasonable steps to contact you and resolve the issue.

1. Indemnification

You agree to indemnify and hold Iris Petal harmless from claims, losses, damages, liabilities, costs, and expenses arising from your breach of these Terms, misuse of our website, violation of law, infringement of third-party rights, fraudulent conduct, or unauthorised commercial use of our products or content.

This clause applies only to the extent permitted by applicable law and does not affect your statutory consumer rights.

1. Termination

We may suspend or terminate your access to our website, account, services, or order privileges if we reasonably believe that you have violated these Terms, abused our policies, engaged in fraud, caused harm to our business, or used our website unlawfully.

Termination does not affect rights and obligations that arose before the termination date.

1. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue to apply in full force and effect.

1. No Waiver

If we do not immediately enforce any right or provision under these Terms, this does not mean that we have waived that right or provision.

Any waiver must be made in writing to be effective.

1. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies or notices published on our website, form the entire agreement between you and Iris Petal regarding your use of our website and purchases from our store.

1. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website operations, products, legal requirements, Shopify platform requirements, or customer service practices.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after any changes are posted means that you accept the updated Terms.

1. Governing Law

These Terms of Service are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence provide you with additional rights.

If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you live, where applicable law allows.

Nothing in these Terms affects your mandatory statutory consumer rights.

1. Contact Information

If you have any questions about these Terms of Service, your order, or our store policies, please contact us:

Iris Petal
Website: irispetal.shop
Email: info@irispetal.shop
Address: 2 Mount Braddon Mews, Braddons Hill Road East, Torquay, TQ1 1HE, United Kingdom