Legal notice
This Legal Notice applies to the website irispetal.shop, operated under the trading name Iris Petal. This notice provides important legal information about our website, business contact details, website use, intellectual property, liability, and customer communications.
Website: irispetal.shop
Trading Name: Iris Petal
Email: info@irispetal.shop
Business Address: 2 Mount Braddon Mews, Braddons Hill Road East, Torquay, TQ1 1HE, United Kingdom
By accessing, browsing, or using irispetal.shop, you acknowledge that you have read and understood this Legal Notice. This Legal Notice should be read together with our Terms of Service, Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies published on our website.
- Website Operator
irispetal.shop is operated under the trading name Iris Petal.
Iris Petal sells women’s fashion clothing and related apparel products through its online store.
For all customer service, legal, order, return, privacy, or general inquiries, customers may contact us at:
Iris Petal
2 Mount Braddon Mews
Braddons Hill Road East
Torquay
TQ1 1HE
United Kingdom
Email: info@irispetal.shop
Website: irispetal.shop
- Scope of This Website
irispetal.shop is an e-commerce website that offers women’s fashion clothing and related fashion products for online purchase.
The information on this website is provided for general shopping, product browsing, order placement, customer service, and business communication purposes.
We reserve the right to update, modify, suspend, replace, or remove any part of the website, product listings, descriptions, prices, policies, functions, or services at any time, subject to applicable law.
- Contact Information
Customers may contact us by email at info@irispetal.shop.
We aim to respond to customer inquiries within a reasonable time. Response times may vary depending on the nature of the inquiry, order volume, weekends, public holidays, or operational circumstances.
For faster assistance, customers should include their order number, full name, email address used for the order, and a clear description of the issue when contacting us.
- Business Communications
All official communications from Iris Petal will be sent through our website, customer service email, order confirmation emails, shipping updates, or other official communication channels used by irispetal.shop.
Customers should be cautious of unofficial messages, fake websites, phishing attempts, or individuals claiming to represent Iris Petal without using our official contact details.
If you receive suspicious communication claiming to be from Iris Petal, please contact us at info@irispetal.shop before taking further action.
- Product Information
We make reasonable efforts to ensure that product information displayed on irispetal.shop is accurate, complete, and up to date.
Product information may include names, descriptions, colours, sizes, materials, measurements, care instructions, prices, photos, availability, and other product details.
However, minor variations may occur due to photography, lighting, screen display settings, fabric characteristics, manual measurements, production batches, or supplier updates.
Product colours shown on the website may vary slightly from the actual product due to monitor settings, device screens, lighting conditions, and image processing.
Product measurements may vary slightly due to garment design, fabric stretch, cutting, sewing, and manual measurement methods.
If an item received is faulty, damaged, incorrect, or not as described, customers should contact us at info@irispetal.shop and refer to our Return and Refund Policy.
- Prices and Availability
All prices, promotions, discounts, and product availability shown on irispetal.shop are subject to change without prior notice, unless otherwise required by law.
We reserve the right to correct pricing errors, product description errors, typographical errors, promotional errors, stock errors, or other inaccuracies at any time.
If an order is affected by a clear pricing or product information error, we may contact the customer to correct the issue, cancel the order, or provide a refund where appropriate and permitted by law.
Product availability is not guaranteed until an order has been accepted and fulfilled.
- Orders and Contract Formation
When a customer places an order through irispetal.shop, the customer is making an offer to purchase the selected products under our Terms of Service and store policies.
An order confirmation email confirms that we have received the order request. It does not necessarily confirm final acceptance of the order.
We reserve the right to accept, refuse, cancel, or limit orders where permitted by law, including but not limited to cases involving payment issues, suspected fraud, incorrect pricing, unavailable products, unsupported delivery addresses, incomplete customer information, policy abuse, or operational limitations.
If we cancel an order after payment has been taken, we will issue a refund to the original payment method unless otherwise required by law.
- Shipping and Delivery
Shipping and delivery terms are governed by our Shipping Policy.
Iris Petal provides free standard shipping on all orders. The estimated delivery time for standard shipping is 15–20 days after dispatch.
Delivery times are estimates only and may vary depending on destination, logistics arrangements, carrier performance, public holidays, weather conditions, customs procedures, local delivery services, and events outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information at checkout.
- Returns and Refunds
Returns, refunds, exchanges, cancellations, defective items, incorrect items, and damaged products are governed by our Return and Refund Policy.
Nothing in this Legal Notice affects your statutory rights under applicable consumer protection laws.
- Privacy and Personal Data
The collection, use, storage, disclosure, and protection of personal information are governed by our Privacy Policy.
By using irispetal.shop, placing an order, contacting us, subscribing to marketing communications, or submitting personal information through our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.
- Cookies and Tracking Technologies
irispetal.shop may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, improve performance, support checkout functions, remember preferences, analyse website traffic, prevent fraud, and provide marketing or advertising features where permitted.
More information about how we use cookies and similar technologies is provided in our Privacy Policy and any cookie notice or preference tool displayed on our website.
- Intellectual Property
All content displayed on irispetal.shop, including but not limited to text, images, product descriptions, graphics, logos, icons, banners, videos, layout, design, website structure, brand elements, and other materials, is owned by Iris Petal, licensed to us, or used with permission.
Customers and visitors may use our website for personal shopping and informational purposes only.
You must not copy, reproduce, modify, publish, distribute, transmit, display, sell, resell, exploit, or create derivative works from any part of our website or content without our prior written permission.
Unauthorised use of our intellectual property may result in legal action.
- Trademarks and Brand Names
The name Iris Petal, the domain irispetal.shop, related logos, branding elements, product presentation, and website content may be protected by trademark, copyright, trade dress, or other intellectual property rights.
Any third-party brand names, logos, product names, or trademarks appearing on our website remain the property of their respective owners and are used only where applicable for identification, compatibility, description, or lawful commercial purposes.
- Website Use
Visitors and customers agree to use irispetal.shop only for lawful purposes.
You must not use our website to:
Commit fraud or unlawful activity;
Submit false, inaccurate, or misleading information;
Interfere with website security or functionality;
Attempt unauthorised access to accounts, systems, servers, or data;
Upload or transmit viruses, malware, spam, harmful code, or malicious content;
Copy or scrape website content without permission;
Misuse discounts, promotions, returns, refunds, chargebacks, or customer support;
Harass, threaten, abuse, or offend our staff, service providers, or other customers;
Infringe the rights of Iris Petal or any third party.
We reserve the right to restrict website access, cancel orders, refuse service, or take appropriate legal action if we reasonably believe that a user has violated this Legal Notice, our Terms of Service, or applicable law.
- Third-Party Links
irispetal.shop may contain links to third-party websites, payment providers, shipping carriers, social media platforms, apps, tools, or external services.
These third-party websites and services are not operated or controlled by Iris Petal.
We are not responsible for the content, accuracy, security, privacy practices, terms, policies, products, services, or actions of any third-party website or service.
Customers should review the terms and privacy policies of third-party websites before using them.
- Payment Services
Payments made through irispetal.shop are processed by third-party payment service providers.
We do not intentionally store full payment card numbers on our own systems.
Payment approval, authorisation, fraud screening, refunds, chargebacks, and transaction security may be handled by payment processors, banks, card networks, and other financial service providers according to their own terms and policies.
If payment is declined, delayed, reversed, disputed, or flagged as suspicious, order processing may be delayed or cancelled.
- No Professional Advice
The content on irispetal.shop is provided for general shopping and informational purposes only.
Product descriptions, style suggestions, size guidance, care information, and website content do not constitute professional, legal, medical, financial, or other specialist advice.
Customers are responsible for deciding whether a product is suitable for their personal needs, preferences, measurements, and intended use.
- Limitation of Liability
We make reasonable efforts to keep irispetal.shop accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.
To the maximum extent permitted by law, Iris Petal will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website, inability to use our website, website errors, technical interruptions, product availability issues, or reliance on website content.
Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any liability that cannot be excluded under applicable law.
- Website Security
Customers must not attempt to damage, disrupt, interfere with, reverse engineer, overload, attack, or gain unauthorised access to irispetal.shop, its systems, servers, networks, data, payment systems, or customer accounts.
Any suspected misuse, unauthorised access, fraud, or security incident may be reported to relevant authorities, service providers, payment processors, or legal advisers where appropriate.
- User-Generated Content
If customers submit reviews, photos, comments, feedback, suggestions, or other content through our website or communication channels, they confirm that the submitted content is lawful, accurate, non-infringing, and does not violate the rights of any third party.
By submitting content, customers grant Iris Petal permission to use, display, reproduce, edit, publish, translate, and distribute the content for customer service, product improvement, website display, marketing, and promotional purposes where permitted by law.
We reserve the right to remove or refuse to publish user-generated content that we consider inappropriate, misleading, offensive, unlawful, irrelevant, or inconsistent with our policies.
- External Platform Disclaimer
Our store may be hosted or supported by third-party platforms, including e-commerce, payment, analytics, email, shipping, advertising, or customer service providers.
These providers may have their own terms, privacy policies, service conditions, and technical requirements.
Iris Petal is not responsible for outages, errors, delays, data processing activities, or service limitations caused by third-party platforms, except where required by applicable law.
- Accessibility
We aim to make irispetal.shop accessible and user-friendly for customers.
If you experience difficulty accessing any part of our website or need assistance with placing an order, reviewing policies, or contacting customer service, please email us at info@irispetal.shop.
- Legal Compliance
Customers are responsible for using irispetal.shop in compliance with applicable laws and regulations in their location.
We reserve the right to refuse service, cancel orders, restrict access, or take other appropriate action where we believe that fulfilling an order or providing service may violate applicable law, carrier restrictions, payment rules, fraud prevention requirements, or our store policies.
- Governing Law
This Legal Notice is governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence provide additional rights.
If you are a consumer, you may also have the right to bring legal proceedings in the courts of the country where you live, where applicable law allows.
Nothing in this Legal Notice affects your mandatory statutory consumer rights.
- Changes to This Legal Notice
We may update this Legal Notice from time to time to reflect changes in our business, website operations, products, legal requirements, service providers, or store policies.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of irispetal.shop after any changes are posted means that you acknowledge the updated Legal Notice.
- Contact
If you have any questions about this Legal Notice, our website, your order, or our store policies, please contact us:
Iris Petal
Website: irispetal.shop
Email: info@irispetal.shop
Address: 2 Mount Braddon Mews, Braddons Hill Road East, Torquay, TQ1 1HE, United Kingdom
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